Becoming an
Interview Powerhouse with Dovetail a

Customer research is often left to the UX folk, with other cross-functional team members often hearing much of what customers have to say, second hand. We've put together this session to help develop the research skills of those who want to take more of a leading role but just haven't had the time on the tools...yet

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The Opportunity

Having the skills to jump in and conduct customer research is underrated. It allows you to log pain points, needs and desires directly from research undertaken with your customer base. In this Lightning Learning session, we'll deep dive into the research tool, Dovetail, and have you walk away with know-how that can help you tell customer stories the way you want to.

The Why

With more pressure than ever before on companies to release products that really move the dial, continuous discovery is now recognised as the one activity that if embedded as a weekly ritual can put businesses leaps and bounds in front of their competitors. Engaging your customers weekly, learning to listen and ask the right questions, and then bundling that up in an online research platform can be the difference between your vision being funded and not.

The Everest Offering

We're on a mission to empower cross-functional teams so that they may begin to influence the strategic direction of a business while having fun along the way. In this 90-minute Lightning Learning session, you'll get a chance to learn the ins and outs of Dovetail, together with bundling up and packaging research in a way that will have people sit up and take notice.

What You Will Learn

- How to set up a project inside Dovetail from scratch
- Uploading videos and having them auto transcribed
- Building a tag library, and tagging text
- Working with highlight canvasses (akin to auto-grouping tickets within Miro)
- Constructing affinity maps
- Creating shareable insights showcasing raw snippets from your research

Your Facilitator

You'll have the pleasure of working with an Everestonian whose background lends itself to helping you navigate this awesome tool!

Format

90-Minute Lightning Learning

Designed for

Anyone in a cross-functional team
Those in leadership

Medium

Virtual Online

Price

FREE

Group size

No maximum group size

Next course date

20 Jul, 2023
15:00 - 16:30 AEST

View Dates

These dates don't suit you?

No problem! Submit your details at the bottom of this page, and let's chat

Let's Chat!

Inclusive and Collaborative Decision Making

Getting buy in from your team so each individual is heard and their feedback considered is paramount. Together, we'll look at a technique to help you make decisions with pace.
This 90-minute session is jam-packed with value. You will walk away with -
  • Team-based experience having applied theory to a scenario whilst sharing your experiences throughout
  • A Miro framework that you can utilise back in your workspace from this day onward!
Learn more

Experimenting Against Assumptions To Drive Validation

Do you have that niggling feeling that what you're building isn't going to hit the mark in market? Let's equip you with the tools and mental models for when you're making bets that matter.
This 90-minute session is jam-packed with value. You will walk away with -
  • Team-based experience having applied theory to a scenario whilst sharing your experiences throughout
  • A Miro framework that you can utilise back in your workspace from this day onward!
Learn more
Have an idea?

Let's have a chat

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