Transforming disability services through a scalable digital platform
We partnered with Marco Polo to stabilise, enhance, and scale an NDIS platform connecting participants, support coordinators, and service providers.
How might we
create a seamless and accessible experience that helps participants, coordinators, and providers connect more effectively while building a platform ready for long-term growth?
Marco Polo is an NDIS-focused platform designed to connect participants, support coordinators, and service providers. When the partnership began, the platform faced a combination of technical, usability, and accessibility challenges that were impacting user experience and limiting growth opportunities.Our engagement started by stabilising critical areas of the MVP and resolving delivery challenges inherited from previous development efforts. As the partnership evolved, we expanded into product design, platform enhancement, website redesign, and engineering modernisation initiatives that supported Marco Polo's growth and future vision.The result was a stronger, more scalable platform that improved the experience for all user groups while establishing the foundations for long-term product evolution.
• Long-term partnership 12+ months of collaboration
• Product & platform end-to-end design & engineering
• Platform evolution MVP → Scale continuous improvement
partnership
12 +
Months of collaboration
Product
Full
Desgin and engineering
Testimonial goes here... Testimonial goes here... Testimonial goes here... Testimonial goes here... Testimonial goes here... Testimonial goes here... Testimonial goes here... Testimonial goes here...
Product Evolution
Delivered continuous platform enhancements and new capabilities aligned with business growth and user needs.
User Experience
Redesigned the website and portal experience to improve accessibility, usability, and engagement.
Engineering Excellence
Introduced automated testing, CI/CD pipelines, and modern development practices to improve quality and delivery.
Scalable Foundation
Supporting the transition to a modern cloud architecture designed for growth, reliability, and maintainability.
Stabilising the MVP
Our engagement began by resolving critical development blockers and improving core platform functionality. We focused on stabilising the MVP, enhancing reliability, and creating the foundation needed for continued product validation and growth.
.png)
Platform Growth & Feature Development
Following the successful initial engagement, the partnership expanded to include major platform enhancements, workflow improvements, subscription management capabilities, provider listings, and ongoing optimisation across participant, coordinator, and provider experiences.
.png)
Design & Experience Transformation
As the platform matured, we redesigned both the public website and customer portal. Through UX audits, accessibility reviews, information architecture improvements, and user research, we created a more intuitive and inclusive experience supported by a unified design system.
.png)
Modernisation & Future Scale
Today, we continue to support Marco Polo's evolution through platform modernisation initiatives, cloud architecture improvements, and ongoing product development. This ensures the platform remains scalable, maintainable, and ready to support future growth.
.png)
Result
What began as a short-term engagement to unblock an MVP evolved into a long-term product partnership. By combining engineering excellence, user-centred design, and modern delivery practices, we helped Marco Polo transform its platform into a scalable product with improved reliability, accessibility, and user experience. Today, the platform continues to evolve with a modern architecture, refined customer journeys, and a foundation built for sustainable growth.
View ProductServices
provided
Product Design
Accessibility Auditing
Information Architecture
Full-Stack Engineering
Cloud Modernisation
Tech Stack
Laravel
Vue.js / Nuxt.js
AWS
MySQL
Stripe
