Marco Polo is an NDIS-focused platform designed to connect participants, support coordinators, and service providers. When the partnership began, the platform faced a combination of technical, usability, and accessibility challenges that were impacting user experience and limiting growth opportunities. Our engagement started by stabilising critical areas of the MVP and resolving delivery challenges inherited from previous development efforts. As the partnership evolved, we expanded into product design, platform enhancement, website redesign, and engineering modernisation, introducing AI-assisted engineering practices to accelerate delivery while maintaining quality, consistency, and engineering governance. The result was a stronger, more scalable platform that improved the experience for all user groups while establishing the foundations for long-term product evolution.

• Long-term partnership 12+ months of collaboration
• Product & platform end-to-end design & engineering
• Platform evolution MVP → Scale continuous improvement

partnership

12 +

Months of collaboration

Product

Full

Desgin and engineering

When we brought Everest in 18 months ago, Marco Polo was stuck. A previous vendor had left us with a half-built MVP, tangled in technical debt, and a product that couldn’t carry the weight of where we wanted to take it. We didn’t need someone to play it safe. We needed a crew willing to tear into the mess and chart a way through.That’s exactly what we got. Everest didn’t flinch at the hard problems, they stabilised the platform, ripped out the bottlenecks, and rebuilt our foundations for real scale. They challenged our assumptions, pushed past the easy answers, and treated our mission to connect NDIS participants, coordinators, and providers as if it were their own.
What sets them apart isn’t just the engineering muscle, though there’s plenty of that. It’s the way they work alongside you, transparent, fearless, and genuinely invested in the outcome. They turned a fragile MVP into a product we’re proud to grow.If you’re looking for a partner who’ll venture into the unknown with you and come out the other side with something better, Everest is it.

Amy Connelly

Co-founder

The value we brought

e‍

Product Evolution

Delivered continuous platform enhancements and new capabilities aligned with business growth and user needs.

User Experience

Redesigned the website and portal experience to improve accessibility, usability, and engagement.

Engineering Excellence & AI-Accelerated Delivery

Leveraged AI-assisted engineering alongside automated testing and CI/CD pipelines to accelerate delivery while maintaining high standards of quality, security, and reliability.

Scalable Foundation

Supporting the transition to a modern cloud architecture designed for growth, reliability, and maintainability.

Stabilising the MVP

Our engagement began by resolving critical development blockers and improving core platform functionality. We focused on stabilising the MVP, enhancing reliability, and creating the foundation needed for continued product validation and growth.

Platform Growth & Feature Development

Following the successful initial engagement, the partnership expanded to include major platform enhancements, workflow improvements, subscription management capabilities, provider listings, and ongoing optimisation across participant, coordinator, and provider experiences. By combining AI-assisted engineering with modern development practices, Everest accelerated feature delivery, improved engineering consistency, and enabled the platform to evolve more rapidly without compromising quality.

Design & Experience Transformation

As the platform matured, we redesigned both the public website and customer portal. Through UX audits, accessibility reviews, information architecture improvements, and user research, we created a more intuitive and inclusive experience supported by a unified design system.

Modernisation & Future Scale

Today, we continue to support Marco Polo's evolution through platform modernisation initiatives, cloud architecture improvements, and ongoing product development. This ensures the platform remains scalable, maintainable, and ready to support future growth.

Result

What began as a short-term engagement to unblock an MVP evolved into a long-term product partnership. By combining engineering excellence, user-centred design, and modern delivery practices with AI assisted engineering we helped Marco Polo transform its platform into a scalable product with improved reliability, accessibility, and user experience. Today, the platform continues to evolve with a modern architecture, refined customer journeys, and a foundation built for sustainable growth.

View Product

Services
provided

Product Design
Accessibility Auditing
Information Architecture
Full-Stack Engineering
Cloud Modernisation

Tech Stack

Laravel
Vue.js / Nuxt.js
AWS
MySQL
Stripe

Transforming disability services through a scalable digital platform

How might we

create a seamless and accessible experience that helps participants, coordinators, and providers connect more effectively while building a platform ready for long-term growth?

partnership

12 +

Product

Full

Amy Connelly

Product Evolution

User Experience

Engineering Excellence & AI-Accelerated Delivery

Scalable Foundation

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